Shipping Policy
Thank you for shopping with Cufforax. This Shipping Policy explains how we process, ship, and deliver orders within the United States. Please review the information below before placing your order.
Shipping Destinations
We currently ship to addresses within the United States only. At this time, we do not offer international shipping.
Shipping Costs
All orders are shipped using Standard Shipping.
- Standard Shipping: $15.00 USD
- Free Standard Shipping on orders over $200.00 USD
Shipping charges, if applicable, are calculated and displayed during checkout before your order is confirmed.
Order Cut-Off Time
Orders placed before 4:00 PM (GMT-5) on a business day will begin processing according to our standard processing timeframe.
Orders submitted after the daily cut-off time, on weekends, or on public holidays will be processed on the next business day.
Processing Time
Orders are typically processed within 1–2 business days (Monday through Friday).
Processing time begins after your payment has been successfully authorized and your order has been verified. During periods of high order volume or other unforeseen circumstances, processing may take slightly longer.
Transit Time
After your order has been dispatched, estimated transit time is 4–8 business days.
Delivery times are estimates and may vary depending on your location and carrier operations.
Estimated Delivery Time
The estimated total delivery time, including processing and transit, is 5–10 business days.
Please note that delivery estimates are not guaranteed and may be affected by circumstances beyond our reasonable control.
Business Days
Our business days are Monday through Friday, excluding public holidays. Orders are processed only during business days.
Shipping Carriers
Orders may be shipped using one of the following carriers, depending on the destination and operational requirements:
- USPS
- UPS
- FedEx
- DHL
Carrier selection is determined by Cufforax.
Order Tracking
Tracking is available for all shipped orders.
Once your order has been dispatched, tracking information is generally activated within 24 hours. You will receive tracking details by email and can also monitor your shipment through our Track Your Order page.
Order Changes and Cancellations
Order modifications may be requested within 2 hours of placing your order.
Orders may be cancelled any time before fulfillment begins. Once an order has entered fulfillment or has been shipped, it can no longer be modified or cancelled.
Delivered but Not Received
If the tracking information shows that your package has been delivered but you have not received it, please contact us promptly.
We will work with the shipping carrier to initiate an investigation before determining the appropriate resolution.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
If you notice an error after placing your order, contact us immediately. If an order is returned because of an incorrect or incomplete address, an additional shipping charge may apply before the order can be reshipped.
Shipping Delays
Occasionally, shipping may be delayed due to circumstances beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, public holidays, or periods of increased shipping volume.
We appreciate your patience if such delays occur.
Lost Packages
If your package is believed to be lost during transit, please contact our support team.
We will begin a carrier investigation before determining the appropriate resolution. For additional information regarding available remedies, please review our Return & Refund Policy.
Damaged Packages
If your order arrives damaged, please notify us within 48 hours of delivery.
To help us review your request, please include:
- Your order number.
- Photos of the damaged product.
- Photos of the shipping packaging.
- A brief description of the damage.
Each report is reviewed individually before an appropriate resolution is determined.
Contact Information
Business Name: Cufforax
Business Address: 4431 Cambridge St, Kansas City, Kansas 66103, United States
Buisness Number :+1 (913) 123-1234
Email: support@cufforax.com
Customer Support Hours: Monday to Friday, 9:00 AM – 4:00 PM (GMT-5)
Response Time: Within 24 of email
For additional assistance, please visit our Contact Us page.